How do I order online?
It's very simple:
- it is best to create a customer account in order to benefit from the benefits of the loyalty program and discount coupons. In addition, it will be easier for you because you will enter the data required for delivery only once, when creating the account, then they will be taken over automatically when you access your account;
- if you do not want to log in, you can place an order also from the position of Visitor, but in this case you will have to enter your data every time;
- the steps you have to go through are:
1. choosing your favorite products
2. add them to cart
3. see cos
4. application of a possible discount code
6. entering the necessary data for delivery
7. choosing the shipping method
8. choosing the payment method
9. acceptance of the Terms and Conditions
10. sending the order.
How can I access my orders?
In order to view your order history, you must log in to your customer account, which can be accessed by entering the email address and password you set when creating your account.
How do I access my order information?
After completing your order, you will receive an e-mail confirmation of your order where you will be able to see a summary of the purchased items, as well as data related to the billing and delivery address and the chosen payment method.
If you have any questions about your current order, you can contact us at any time by phone or email.
I have a discount coupon / voucher. How do I apply it?
After selecting your products and adding them to your shopping cart, go to "View Cart Details" and you'll see a special space for discount codes on the right side of the screen, where you have to enter your code and press the "Apply code" button. You will see on the screen the message "Coupon Code has been applied", and the prices in the shopping cart will change according to this discount.
Attention! Only valid coupons that meet the application conditions you were notified of when you received the coupon will be accepted.
Can I accumulate the Coupons / Vouchers I own?
Vouchers cannot be used cumulatively. You can use a single voucher for a shopping cart by activating the "Apply Code" option in your shopping cart.
Can discount coupons / vouchers be applied to already discounted products?
Discount coupons / Vouchers are not cumulated with other possible promotions or with the reduction related to the Loyalty Program.
The desired item is out of stock. Can I find out when it becomes available?
To find out when your desired product is back in stock, you can leave your email address in the box provided:
How do I register on lacultura.ro?
1. Enter the email address with which you want to create an account. Then, set a password as secure as possible and enter your required details (last name, first name, delivery address, billing address, phone number, etc.
2. Please refer to the Site Terms and Conditions for useful information about the site and your data.
3. Don't forget to subscribe to our newsletter to find out all the current offers!
4. The moment you press the "Continue" button, your account will be automatically created and we will also send you an email to the address you provided in the first step.
Can I change my account details later?
Of course, by accessing "My Account" Account Information.
How do I reset my account password?
1. Enter your email address
2. Choose "Forgot your password?"
3. You will automatically receive a password reset link in the email address you entered
4. By accessing the link in the e-mail, by completing and confirming your new password you will be able to enjoy the benefits of your LaCultura's account again.
How do I delete my client account?
All you have to do is write us an informal email to firstname.lastname@example.org, informing us of this wish, and we will immediately delete your customer account and all related data.
How can I pay for the order?
There are various and secure payment methods available:
- online, by credit / debit card when placing your order online
- by bank transfer
- in installments. We offer an installment payment program through the following banking institutions: Credit Europe Bank, Banca Transilvania, Garanti Bank, Alpha Bank and BRD Finance.
Only online payment is accepted for overseas orders.
Are online card payments secure?
Through our partner Mobile Pay-Netopia, we facilitate the payment and offer the security of transfers, using an encrypted SSL connection, your card data being in complete security.
What is a newsletter? What benefits does it bring me?
Our newsletter keeps you regularly updated with available promotions and gives you free information on the world of fashion and jewelry. If you subscribe to the newsletter, you will receive:
- A Welcome Discount
- Articles on current trends
- Vouchers and regular promotions
- Special offers.
How do I subscribe to the newsletter?
Very simple: just enter your last name, last name and email address in the Subscribe to Newsletter from the bottom of the page. After checking the box with the acceptance of the terms and conditions and pressing the "I subscribe" button, we will immediately send you a confirmation email in which you will also receive the Welcome discount.
How do I send a return?
To return one or more items from the online order, please go to the Return Form and read all the return terms.
What you need to do:
1. Place the items in the package in the original packaging, with all the security features (identification label) and the accompanying documents.
2. You can call any courier you want, because this transport is done at the customer's expense. Parcels that arrive with cash on delivery will not be accepted.
3. Add in the package the completed return form
4. Be sure to return to the specified return address
If the returned products show signs of use and do not have the original label, we reserve the right to refuse the return of the value of the product. We cannot accept returned products that have been worn, modified or damaged.
Since the return transport is done at the customer's expense, you can choose any courier you want, the only condition is delivery to the return address. We do not collect returns from other locations (eg post offices) and therefore we recommend that you do not send by Romanian Post or other courier services that do not deliver to the address.
For full details and to complete the Withdrawal Form, please see our Return Policy.
Can I change an ordered product?
Yes, please follow the steps above and fill in the Return Form for the product (s) you want to change and the ones with which this exchange will be made.
What is the return term?
You can return an online order within 14 days of receiving the product.
How do I get my money back when I return?
The value of the returned product will be paid within a maximum of 14 calendar days from the receipt and validation of the return by bank transfer, in the account you fill in the Withdrawal Form or, if you made the payment online, with the bank card , directly to the account from which you paid when placing the order.