People who access / use the www.lacultura.club site must be 16 years old. Visiting, using, or ordering the products viewed on the site www.lacultura.club implies the acceptance of the Terms and Conditions of use that will be detailed below. In order to use the site in good conditions, it is recommended to read the Terms and Conditions carefully.
www.lacultura.club is administered by S.C. Connectibuss SRL headquartered in Str. Iancu de Hunedoara no. 54, Voluntari, Ilfov County, registered at the Trade Register with no. ROOINC.J23 / 84/2014, CUI RO32660838. We reserve the right to make changes to these Terms and Conditions as well as any changes to the www.lacultura.club website without prior notice. By accessing the Terms and Conditions page, you can always read the latest version of these provisions.
The images posted on the site are true, but sometimes the color shades of the products may differ slightly as a result of the photo execution process or the settings of your monitor / device. Therefore, these differences cannot be invoked as non-compliant / defective.
www.lacultura.club customers will always be informed if a product is in stock or not and in how long the order will be delivered. This information will be sent by e-mail or telephone. Images with products, offers, prices and contests are subject to change without notice. The products sold through www.lacultura.club, will be accompanied at the time of delivery of the fiscal invoice.
Your registration obligations
In order to be able to buy from www.lacultura.club, you must enter the necessary data on our website.
In using the service, you must provide real, accurate, current and complete information about yourself. If we believe that this obligation has been breached, we reserve the right to block your access to the use of the service, for a specified or indefinite period, without notice.
Price and payment
Prices shown include VAT (19%). The purchase price on the invoice will be the same as the one presented on the site at the time of purchase. Delivery costs are borne by www.lacultura.club for any order over 250 EUR (equivalent in RON at the BNR exchange rate), for any destination in Romania. For orders up to 250 EUR, a delivery cost of 75 RON will be added, regardless of the destination address.
For products ordered from abroad (EU) the delivery cost will be calculated in euros at the BNR exchange rate on the day of the order. Depending on the destination, the cost of delivery varies between 15 EUR and 40 EUR.
Payment for products is made by credit / debit card when placing an online order. You can also choose to pay by bank transfer.
If you have chosen the "Online by bank card" payment method, you need to fill in a form with your card information on the secure page of the Netopia MobilPay payment processor. Payments with credit / debit cards issued under the Visa and MasterCard logo (Visa / Visa Electron and MasterCard / Maestro) are made through the "3-D Secure" system developed by organizations that ensure the same level of security for online transactions as those made. at the ATM or in the physical environment, at the merchant. "3-D Secure" ensures first and foremost that no information about your card is transferred or stored, at any time, on store servers or payment processor servers, this data being entered directly into Visa and MasterCard.
Deliveries across the European Union
The countries located in the territory of the European Union are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Delivery is FREE for any order over 200 EUR, for any destination in the European Union, within a maximum of 3 working days of when registering the order. Orders worth less than 200 EUR will have a fixed delivery cost of 15 EUR, regardless of the destination or delivery method.
Delivery is made by express courier, under DDP (Delivered Duty Paid - according to Incoterms 2021) and the package will be delivered to the address mentioned in command.
Worldwide Delivery (other than European Union)
Delivery is FREE for any order over 500 EUR, for any destination in the world located outside the European Union, within 5-7 days worker since registering the order. Orders worth less than 500 EUR will have a fixed delivery cost of 40 EUR, regardless of the destination or delivery method.
Delivery is made by express courier, under DDU (Delivered Duty Unpaid - according to Incoterms 2021) and the package will be delivered to the address mentioned in command.
If you would like to specify certain delivery requests such as delivery time, address, or landmarks, please enter these in the comments box before completing the order. The package can be picked up by any family member.
Products are delivered according to the stock availability. If one or more of the ordered products is no longer in stock, you will be notified accordingly. In some cases, the ordered product may be replaced with a similar product if you wish and agree to it.
The liability for any damage caused to the product or the package sent by us, rests with the courier company or the carrier according to the legislation in force. The products will be replaced by us if the courier's fault is proven and we will be notified within 24 hours of receiving the package.
When the goods are shipped, the courier company will send you an e-mail containing the sender's tracking number and the password that will allow you to track the online delivery on the site. If you do not receive this email, you should contact customer service by email at firstname.lastname@example.org
The www.lacultura.club store is officially authorized to sell all the products on display.
The warranty is granted only if the product features do not meet the specifications or when manufacturing defects are discovered. The warranty conditions are in accordance with Law 449/2003 and OG 21/1992. The warranty cannot be invoked in the event of improper or incorrect use of the product.
Returning Products Purchased Online
Regarding the problems that may occur with the products delivered by our online store, do not hesitate to contact us at the email address email@example.com, to identify the most good way to solve them.
In case the product you ordered is not to your liking or you are not satisfied with its quality, you have the possibility to change your mind and return it in time. of 14 calendar days from the date of receipt of the products, according to GEO 34/2014 - Government Emergency Ordinance on consumer rights in contracts concluded with professionals.
According to the same GEO 34/2014 mentioned in the previous paragraph, the transport costs of the returned product are borne by the consumer. We ask the customer to carefully pack the object he wants to return, so that it is well protected during transport. Otherwise, lacultura.club will be exonerated from any responsibility, regarding the possible damages. We do not collect returns from other locations (eg post offices) and therefore we recommend that you do not send by Romanian Post or other courier services that do not deliver to the address.
Return address to S.C. Connectibuss S.R.L.:
Str. Matei Basarab no. 14
Voluntari, jud. Ilfov, cod postal 077190
tel. 0749 22 88 55
The customer is responsible for the diminution of the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics and operation of the products.
The product returned online must be in perfect condition, as received, unmarked, with the label, accompanied by the original or copy of the proof of purchase - invoice issued by lacultura.club .
If the return is made in accordance with the conditions listed above, the value of the returned product will be paid within 14 calendar days of receipt of the notice of withdrawal from the contract (return) from the customer. The refund can be postponed until the date when the products will arrive at lacultura.club. The refund amount does not include transport costs. For the correct record of the purchases of the clients enrolled in the Loyalty Program, the refunded amount will be deducted from the value of the purchases, once the invoice / invoices are reversed, taking into account at all times the value of actual and non-refundable purchases in the last 365 days.
If the returned product is damaged, without the security features (identification label), without documents or has signs of use, we reserve the right to refuse the return of the value of the product. We cannot accept returned products that have been worn, modified or damaged.
In case of return of one / more products that were the subject of a promotional campaign conditioned by the total amount / the number of products in the shopping cart, the price of the non-returned product / products will be recalculated according to the application mechanism of the respective promotion, the refunded amount being recalculated accordingly. For example: in a campaign in which the second product purchased is reduced by a certain percentage, if the product is returned at full price, the price of the other product will be recalculated, this being adjusted to the unreduced price. Another example: in a campaign where there are three levels of discount depending on the total amount or number of products in the cart (X% discount for buying a product / amount in the cart, Y% discount for buying two products / amount in the cart, Z% discount for the purchase of three or more products / amount from the cart), the return of some of the products will lead to the recalculation of the price of the products stopped by the customer under the conditions of application of the respective promotion. In case of return of some products from orders based on which you received bonus points, the value of the points converted into vouchers will be deducted from the amount you will receive as a refund upon return.
According to GEO 34/2014 - Government Emergency Ordinance on consumer rights in contracts concluded with professionals, when the customer decides to return a product, he must inform in writing on the email address firstname.lastname@example.org, about all the specific data of the return and withdrawal from the contract. To facilitate the return procedure, lacultura.club makes available to customers Withdrawal Form which can be completed online. The information provided in the form is necessary for the correct identification of the products and delivery documents, as well as for the issuance of return documents and the return of the value of the products. Only one return of the product is accepted for each order.
We remind you that this transport is done at the expense of the client, according to the law. Parcels that arrive with cash on delivery will not be accepted.
The entire content of the www.lacultura.club site, including texts, images, graphics, web graphics, scripts and any other data, is the property of S.C. Connectibuss S.R.L. or its suppliers and is protected by copyright and intellectual property law. The use without the written consent of any elements on the site www.lacultura.club, or of any of the elements listed above is punished according to the laws in force. To claim intellectual property rights you can use the email address email@example.com
Privacy and protection of personal data
www.lacultura.club has a strict policy of respecting the confidentiality of customer data.
Personal data may be disclosed without the consent of the customer in case of litigation / disputes regarding payment fraud to the following recipients: Banks involved in online payments, International Card Organizations and Suppliers of services / products, respectively according to the Law, to the competent institutions.
In turn, the Client has the obligation to maintain the confidentiality of the information about which he became aware when accessing and using the site, as well as during the communications transmitted during the registration, authentication, placement and fulfillment of orders and other such issues related to the use of the site. The client is forbidden to disclose to third parties his relations with CONNECTIBUSS SRL, without the express consent of the company, previously offered in writing.
Submission by Customer of information or materials through this site, ideas, concepts, know-how, techniques, etc. gives us unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute this material or information.
S.C. Connectibuss S.R.L. does not assume any responsibility and cannot be held liable for any damages incurred by using the products purchased through this site, for purposes other than those mentioned by the manufacturer.
By creating and using the Account, the Customer assumes responsibility for maintaining the confidentiality of Account data (username and password) and for managing access to the Account, being responsible under the law of the activity carried out. through his Account.
By accessing the site, creating the Account, using the site, placing orders, etc., the Customer expressly and unequivocally accepts the Terms and Conditions of the site in its latest version communicated within the site. Subsequent to the creation of the Account, the use of the content is equivalent to accepting the changes made to the Site Terms and Conditions and / or the updated versions of the Site Terms and Conditions. The customer is responsible for verifying the final version of the Terms and Conditions whenever he uses the site.
Acceptance of the Site Terms and Conditions is confirmed by checking the appropriate checkbox on the site and / or by sending the Order and / or making an online payment.
We do not assume any liability for damages of any kind that the Customer or any other third party may suffer as a result of our fulfillment of any of our obligations under Orders and not for damages that may result from the use of the Goods after delivery and even less for their loss. We cannot be held responsible for any damage to your computer or viruses that may infect your computer or other equipment as a result of accessing, using or browsing our site or downloading any content, information, materials. , data, text, images, video or audio from our site.
If you encounter a problem and the solution offered by email or phone by the person you talked to does not fully satisfy you, please contact for conciliation Mrs. Florenta Zamfir, at email firstname.lastname@example.org
By using, viewing or purchasing the products on this site, the user has become aware of the fact that Romanian law will govern the above Terms and Conditions and any dispute of any kind which may occur between user and SC Connectibuss S.R.L. In the event of any conflicts between S.C. Connectibuss S.R.L and its customers will first try to resolve them amicably in at least 30 working days. If an amicable settlement is not possible, the dispute will be resolved in the competent court in accordance with the Romanian laws in force.
Neither Contracting Party shall be liable for failure to perform on time and / or improper performance - in whole or in part - of any obligation incumbent on it under this Agreement, if non-performance or Improper performance of the obligation was caused by force majeure, as defined by law, for reasons beyond the control of the parties.
The party invoking force majeure is obliged to notify the other party, within 5 (five) days, of the occurrence of the event and to take all possible measures in order to limit its consequences.
If any of the above clauses is found to be invalid or invalid, regardless of the cause, this will not affect the validity of the other clauses. With the launch of the order, the customer accepts without objection the Terms and Conditions of Use, their value being the same with a valid contract. By agreeing to these Terms and Conditions, the customer fully assumes the rights and obligations arising from the purchase of the virtual store www.lacultura.club.